FREQUENTLY ASKED QUESTIONS
WHAT IS INCLUDED IN THE PRICE?
All parts and materials are included in the purchase price as well as basic installation. Basic installation includes the construction and assembly of the sauna, as well as any electrical connections of the heater to an existing power source. Basic ground prep is also included (this does not include ground leveling, concrete pouring, or other ground prep needed to create a smooth, level surface). PLEASE NOTE: a licensed electrician must install a circuit for most units sold on this site - please contact us for specific electrical requirements prior to purchasing.
DO YOU OFFER GROUND-PREP OR ELECTRICAL SERVICES?
Yes! We do offer services at an additional cost for ground preparation or custom slab, stone, wood, or other surfaces. For a custom quote, please contact us.
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As far as electrical services, we maintain good relationships with several licensed electricians that are able to install the needed circuits for our units. You can also hire your own electrician if you'd like - we're happy to work directly with them and provide them with the required electrical needs for each unit.
WHAT ARE THE PAYMENT OPTIONS?
We offer a layaway-type program that allows you to pay as you wait for the unit to be customized and shipped. Please contact us for specific details.
WHAT IS YOUR RETURN POLICY?
We do not accept returns of any delivered products, however, we work with reputable manufacturers who stand behind their products with excellent warranties. Many of the saunas we sell come with lifetime warranties on their saunas, as well as 5-year warranties on the heaters. Please contact us for specific product warranty information.